Smooth service, more smiles, and increased per-visit spend through the combination of a connected digital platform and traditional customer care at event venues
Transform your venue into a holistic customer experience hub
The experience venue’s challenge: In today’s situation, separate companies are doing payment, advertising, food delivery, EV charging etc.
What if one system platform could unlock all the upsell and cross-sell opportunities in different corners of the venue.
Here’s how Kuori envisions the event visitor’s ‘Digital Consumer Experience 2.0’
Consumer’s journey: The DNA for event monetisation
Imagine a visitor arriving at an event—seamlessly transitioning from transport to the venue, parking, dining, shopping, and enjoying the event without queues. This smooth experience is powered by a digital platform managing all service points, ensuring both visitor satisfaction and venue efficiency.
WHERE THE EXPERIENCE BEGINS
Arriving by car
Fans and guests arrive at the venue, and upon entering the car lot, digital signs light the way, pointing them to open spaces and high-level venue facts and history. Did we mention the advertising opportunities?
Charging the car
Stepping outside the car into one of the hundreds of spots with EV charging available, guests plug in and head over to the payment terminals before the 5-minute walk to the entrance. It’s a seamless start to the evening.
Arriving by public transport
Fans begin trickling into the area and arriving at the location from buses, trains, and subways in and around the venue premises. They happen upon a few digital signage displays revealing some general information about the venue and event.
PRE-SHOW FESTIVITIES
Wayfinding and locating information
As fans pull out their phones and prepare to show their digital tickets, they’re confronted with a couple of towering interactive digital totems showing maps of their seats, dining and shopping areas, relevant ads, and even a QR code to receive a free souvenir at the shop.
Delighting in food and beverages
With still nearly an hour before the event starts, ordering some food for a bite to eat is done from one of 20+ touchscreen displays just after showing their tickets. No waiting, just order and it will be ready for pick up just 50 metres away up the concourse.
IT’S GAME ON
Shopping for fan merchandise
The opening band has been playing for 40 minutes and is just about to wrap up before the main event soon after. Time to jump on the opportunity to get some shopping in and pick up that free souvenir from the giant fan shop on the concourse level.
Infotainment during event
During the event, fans see diverse digital content on big screens, such as live action replays, real-time event statistics, interactive games, and sponsor ads, all enhancing the spectator experience by providing entertainment and information.
Promoting future venue events
About 1500 tickets remain for next week’s game at the same venue. There’s a promotional offer on some of the Kuori digital totems near the exits: fans who attended the show can get 50% off if they purchase their tickets before the following day and if tickets remain.
Our vision: A common open platform for running all consumer touchpoints at experience venues
Digital is complementary to existing operations – The winning recipe for stadiums and venues
Revenue with people flow
Optimising total revenue per user: Pre-event, during, and post-event.
Reduced time spent in queues
Faster flow of purchase.
Upselling and cross-selling
Cross promotion and ability for multi-use kiosks.
Open platform, scalable concept
SW first approach, compatibility across all HW. Uniform experience across touchpoints. Scalable & flexible with new devices.
CASE SELF-SERVICE KIOSKS: Digital complementing traditional venue services
Together the digital and physical service channels create an increasingly holistic, efficient, and enjoyable visitor experience.
Self-service payment kiosks in particular blend efficiency and autonomy, improving the customer experience and operational effectiveness at events in several ways:
- Reduced wait times: Kiosks process transactions faster than manual counters, minimizing queues so attendees can enjoy more of the event.
- Increased transaction speed: Kiosks offer straightforward navigation and quick electronic payments, enhancing transaction efficiency.
- Labor optimization: By handling routine transactions, kiosks allow staff to focus on more complex service tasks, improving overall service quality.
- 24/7 operation: Kiosks can operate continuously, ensuring service availability at all times, even during off-peak hours.
The power of AI
Algorithm optimises up- and cross-selling to your customers. It knows better than any human what to sell, to whom and at what time.
17% increase in sales*
Data from customers’ PoS systems show that advanced upselling AI outperforms human cashiers by an average of 17%. (*Insight from Kuori’s software partner who have witnessed the results of restaurants use their AI software in self-service kiosks.)
Faster iteration
Open OS allows fast testing and prototyping of new applications/version. Purchase process faster as zero integration SW effort – use your APIs.
Kuori – How we stand out
Platform approach
We build complete enterprise display solutions with hardware, software and services resulting in higher quality and more cost-effective solutions to our customers.
Smart design
We design our solutions to be smart. We always look for improvements in durability, sustainability, simplicity, quality, and cost.
Rapid R&D cycle
Our speed to design, develop and manufacture mass-tailored enterprise display solutions is unmatched in the market.
Customer love
We always put our customers first. Due to our agility, speed and customer-focused culture, we tend to exceed the customer expectations on service & delivery. We invest in customer relationships.
Solutions
Kuori is an innovator creating the next generation of digital experiences. We offer an innovative, disruptive and customisable platform that transform environments in to the digital age. We are pioneers with years of experience in providing the following display solutions.
Digital signage
Kuori’s outdoor displays are known for their exceptional quality and durability, perfect for even the most challenging environments.
They offer customisable designs to meet the unique needs of each customer.
Payment solutions
The Kuori payment kiosks offer a larger touchscreen size that meets the demand and are equipped with an integrated payment terminal.
Our kiosks can include essential features such as a card reader, thermal printer, and QR code reader.
Custom solutions
Integration of digital technologies into all aspects of business is transforming how companies operate.
Kuori’s deep R&D expertise means we are able to develop customised solutions built support any business and to endure any conditions.
Android
The Kuori software and hardware teams deliver turnkey solutions for your business, allowing you to bring to market products fully compatible with Google Mobile Services (GMS).
